How do I change or cancel my reservation?
Enterprise Car Rental Cancellation and Change Policy
If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer, you must contact the location where you picked up the vehicle.
If you have not picked up your vehicle:
If you have not picked up your vehicle you can view, modify, or cancel your reservation by clicking here. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name -- the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.
If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation
Will I be charged if I cancel my reservation?
- If you did not prepay for your reservation, there will not be a cancellation fee.
- If you prepaid for your reservation, the following conditions will apply :
- If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of JOD50.00
- If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of JOD 150.00
Will I be charged if I don't show up for my reservation?
If you fail to pick up your prepaid rental on the specified pick-up date, No Refund will be issued.
Will I be charged if I pick up my rental and return it earlier?
If you return your rental before the specified drop-off date and time, No Refund will be issued.
Will my rate change if I modify my reservation?
Possibly - rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.
Reservations booked on a third party website must be canceled through the third party website. Reservations agents cannot change reservations booked on these websites nor can you cancel them on the Enteprise.com.jo website. Please return to the website where you originally booked the reservation.