Terms and Conditions
Contracting Parties
These Terms and
Conditions form the contract for the prepaid booking of a vehicle with
Enterprise Rent-A-Car (the 'booking contract'). The contracting parties to the
booking contract are Enterprise Rent-A-Car Jordan ('us' or 'we') and 'you' the
customer that has made the prepaid booking. Enterprise Rent-A-Car Jordan is a
limited liability company established under the laws of Jordan with a
registered office at 14 Al Sharif Nasser Bin Jamil Street, Shmeisani, Amman,
Jordan P.O Box 930174, 11110, with a company registry number of 8633 and a VAT
number of 0174667. We provide a reservation system for our affiliates and their
franchisees and licensees that operate under the Enterprise Rent-A- Car brand
(collectively referred to in these Terms and Conditions as “Enterprise”). You
may contact us by email at info@enterprise.com.jo or phone 00962 6 520 5 520.
Booking
The details of your
prepaid booking are as set out in the email confirmation sent to the email
address you provided at the time of booking.
Cancellation and Cancellation Charges
You may cancel your
booking at any time for any reason by following the instructions on our
website. You will receive a full refund of the total amount of the booking if
you cancel your booking 3 days or more before your specified pick up time.
If you cancel your
booking less than 3 days before your specified pick up time, and your rental
period is for more than 3 days, then the first three days are non-refundable
and the remaining rental fees will be refunded to you. In the event that your
rental period is less than 3 days, then you are not entitled to a refund of the
rental fees.
The refund due to you
will be made to the credit card you used to make your booking.
We reserve the right
to cancel a booking at any time upon notice but only for good cause, such as an
event of Force Majeure affecting availability of vehicles; a breach of a rental
contract by you including a failure to pay any balance due for rentals;
harassment or other abusive behavior towards employees or customers of
Enterprise, it affiliates, licensees, and franchisees; or your fraudulent
activity. For this purpose, Force Majeure is defined as storms or weather
conditions, earthquakes, floods, or other acts of God, war and armed conflicts,
transportation strikes or other events or conditions beyond the control of
Enterprise which results in a shortage of vehicles at the rental branch
specified in the booking. In the event of such cancellation, we will refund the
total amount of the booking.
Modification
When booking your
vehicle please ensure the dates and times entered are correct. If your
circumstances change and you require the vehicle on different dates/times,
please modify your booking by following the instructions on our website.
You may modify your
reservation online at any time up until 12 hours before your specified pick up
time. We do not charge a modification fee but the new booking will be at
prevailing market rates. Within the last 12 hours before pick up, you may not
modify your booking.
No-shows - late and early arrivals
The vehicle will be
held for 2 hours after the specified pick up time. After this time we cannot
guarantee that a vehicle will be available upon your arrival.
For non-airport
bookings please review the rental branch working hours and closing times, as
after-hours service is not available.
If you arrive at the
rental branch 1 day or more before the date shown on the booking, we may not
have a selected vehicle available. The rental branch will honour your booking
subject to the availability of the selected vehicle.
If you fail to collect
a vehicle on the specified pick-up date or if a vehicle was unavailable due to
your late arrival as provided above, the total amount of the booking is not
refundable.
Unused Rental Days
Any unused rental days
or options on prepaid bookings are non-refundable.
Rental Contract
The booking contract
is a contract to ensure that the selected vehicle class is available to you for
rental at the time and location specified in your booking subject to these
Terms and Conditions. It is not a contract for vehicle rental services. The
rental contract between Enterprise and you for the use of the vehicle during
the rental period will be exclusively entered into at the time you pick up the
vehicle at the relevant branch location and will be entered into by the
relevant local Enterprise entity, affiliate or franchisee, will be subject to
local standard terms and conditions in effect at the time and place of the
rental, and will be subject to the law of the place of rental.
Minimum Age Requirements
To complete the
booking process, you must provide your age to verify compliance with any
minimum age requirements. Your booking will include any extra charges related
to age restrictions for the rental location in your booking.
License and Document Requirements
All drivers must have
a valid driver license in effect at least one year prior to the rental start
date and present it at the rental counter at the commencement of the rental. A
valid major credit card, such as VISA, MasterCard, or American Express, must
also be presented at time of rental.
Limitation of Liability
We, Enterprise, and
our respective officers, directors, employees and agents are not liable for any
delay in providing or failure to provide a vehicle if the delay or failure
resulted from an event of Force Majeure, as defined above. Except in a case of
Force Majeure, if we fail to comply with these Terms and Conditions, we are
responsible for loss or damage you suffer that is a foreseeable result of our
breaking these Terms and Conditions or our failing to use reasonable care and
skill, but we are not responsible for any loss of damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the Terms and Conditions were entered into, both we
and you knew it might happen, for example if you discussed it with a member of
our staff.
Nothing in these Terms
and Conditions excludes or limits our liability for death or personal injury
caused by our negligence, for fraud or fraudulent misrepresentation or for
breach of any implied warranties that cannot be excluded by law.
Assignment
We may assign our
rights and obligations under a booking contract to another organization but
this will not affect your rights under these Terms and Conditions. You may not
transfer your rights or your obligations under these Terms and Conditions. The
booking contract is between us and you. No other person shall have any rights
to enforce its terms.
Waiver
If we fail to insist
that you perform any of your obligations under these Terms and Conditions or if
we do not enforce our rights against you or if we delay in doing so, that will
not mean that we have waived our rights against you and will not mean that you
do not have to comply with those obligations. If we do waive a default by you
we shall only do so in writing.
Governing Law and Jurisdiction
These Terms and
Conditions are governed by Jordanian law. You and we both agree that the courts
of Jordan and will have non-exclusive jurisdiction in respect of any dispute or
claim arising out of or in connection with these Terms and Conditions and/or
any booking contract.
Filing
We will not file a
copy of the booking contract between us. You should save or print a copy of
these Terms and Conditions for your records. You will receive an email
confirmation of your booking.